Tuesday, January 8, 2013
Are we World Class?
World Class; definition:
Goods, services and processes that are ranked by customers and industry-experts to be among the best of the best. This designation denotes standard-setting excellence in terms of design, performance, quality and customer satisfaction and value when compared with all similar items from anywhere in the world.
Are we World Class? What does it takes to be World Class? Ponder on this video …